Ordering directly with SINGER®, Husqvarna Viking®, and PFAFF®? Have a few questions? Review the answers to frequently asked questions here.

<p id="isPasted"><strong>Q: I live outside of the United States. Do you ship internationally?</strong></p><p id="isPasted">We ship to the contiguous United States, Canada, and Mexico.</p><p>Please know, currently we do not ship to Puerto Rico, PO Boxes, APO/PPO/DPO address or internationally.</p><p><strong>Q: Can I place an order over the phone?</strong></p><p>To ensure order accuracy and to protect our customers&#x2019; personal information, all orders must be placed with us online.</p><p><strong>Q: I placed my order, now what?</strong></p><p>Thank you for placing an order with us! You will receive an email confirmation containing your order details and followed by a second email containing shipping information once your order has shipped. These emails will also provide great tips for using your new products!</p><p><strong>Q: Where is my order?</strong></p><p>Check the status of your order <a href="https://singer.gorgias.help/en-US/ssp/login">here</a>. All you need is the email or phone number associated with your order.&#xA0;</p><p><strong>Q: How do I place a tax exempt order?</strong></p><p>Please submit a tax exemption form <a href="https://svpworldwide.myshopify.com/pages/tax-exempt-form">here</a>.&#xA0;</p><p><strong>Q: Can I cancel my order?</strong></p><p>To ensure your order is delivered as quickly as possible, our team begins processing your order right away. Once an order is submitted, it cannot be cancelled.&#xA0;</p><p>We do offer free returns after an order is received. Instructions for returning your order can be found <a href="https://singer.gorgias.help/en-US/return-policy-385718">here</a>.</p><p><strong>Q: I ordered/received the wrong item, what do I do?</strong></p><p>Please <a href="https://singer.gorgias.help/en-US/contact">contact us</a>&#xA0;and we will happily provide resolution.<br><br><br></p>

Ordering FAQ

At SINGER, we want to get your order right, every time! To ensure your order is processed correctly, please allow 1-2 business days for us to prepare your order. Questions about shipping rates & delivery times? Find them here.

<p>At SINGER&#xAE; , we want to get your order right, every time! Did you know, standard shipping is free for orders over $75.</p><h3 id="usa">USA</h3><h4 id="continental--contiguous-48-states">Continental / Contiguous 48 States</h4><table style="width: 100%;"><tbody><tr><td style="width: 17.9799%; vertical-align: top; background-color: rgb(239, 239, 239); vertical-align: top;"><div style="text-align: center;"><strong>Method</strong></div></td><td style="width: 44.6991%; vertical-align: top; background-color: rgb(239, 239, 239);"><strong>Shipping Rate</strong></td><td style="width: 37.1061%; vertical-align: top; background-color: rgb(239, 239, 239);"><strong>Shipping Time</strong></td></tr><tr><td style="width: 17.9799%; vertical-align: top;"><div style="text-align: center; vertical-align: top;"><strong>Economy</strong></div></td><td style="width: 44.6991%; vertical-align: top;">FREE for orders of $75 USD or more</td><td style="width: 37.1061%; vertical-align: top;">2 - 8 Business Days</td></tr><tr><td style="width: 17.9799%; vertical-align: top;"><div style="text-align: center; vertical-align: top;"><strong>Economy</strong></div></td><td style="width: 44.6991%; vertical-align: top;">$10 USD flat shipping for orders under $75 USD</td><td style="width: 37.1061%; vertical-align: top;">2 - 8 Business Days</td></tr><tr><td style="width: 17.9799%; vertical-align: top;"><div style="text-align: center; vertical-align: top;"><strong>Express</strong></div></td><td style="width: 44.6991%; vertical-align: top;">$35 USD flat shipping for orders of $75 USD or more</td><td style="width: 37.1061%; vertical-align: top;">2 - 3 Business Days</td></tr><tr><td style="width: 17.9799%; vertical-align: top;"><div style="text-align: center;vertical-align: top;"><strong>Express</strong></div></td><td style="width: 44.6991%; vertical-align: top;">$45 USD flat shipping for orders under $75 USD</td><td style="width: 37.1061%; vertical-align: top;">2 - 3 Business Days</td></tr></tbody></table><h4 id="alaska--hawaii">Alaska &amp; Hawaii</h4><table style="width: 100%;"><tbody><tr><td style="width: 17.9799%; vertical-align: top; background-color: rgb(239, 239, 239); vertical-align: top;"><div style="text-align: center;"><strong>Method</strong></div></td><td style="width: 44.7159%; vertical-align: top; background-color: rgb(239, 239, 239);"><strong>Shipping Rate</strong></td><td style="width: 37.0893%; vertical-align: top; background-color: rgb(239, 239, 239);"><strong>Shipping Time</strong></td></tr><tr><td style="width: 17.9799%; vertical-align: top;"><div style="text-align: center;"><strong>Economy</strong></div></td><td style="width: 44.7159%; vertical-align: top;">$75 USD flat shipping for all orders</td><td style="width: 37.0893%; vertical-align: top;">8 - 10 Business Days</td></tr></tbody></table><p><span style="font-size: 12px;"><em><strong>Note</strong>: &#xA0;We do not ship to Puerto Rico, PO Boxes, APO/PPO/DPO address or internationally at this time. Shipping time does not include 1-2 days processing time to prepare your order. &#xA0;Orders received before 6:00am CT Monday - Friday will start processing the same day. Orders received after 6:00 will process the following business day. &#xA0;Orders received Saturday, Sunday will start processing the next business day.<br></em></span></p><h3 id="canada">Canada</h3><h4 id="shipping-costs">Shipping Costs</h4><table style="width: 100%;"><tbody><tr><td style="width: 32.1429%; background-color: rgb(239, 239, 239); vertical-align: top;"><div style="text-align: center;"><strong>Method</strong></div></td><td style="width: 67.8571%; vertical-align: top; background-color: rgb(239, 239, 239);"><strong>Shipping Rate</strong></td></tr><tr><td style="width: 32.1429%; vertical-align: top;"><div id="isPasted" style="text-align: center;"><strong>Standard</strong></div></td><td style="width: 67.8571%; vertical-align: top;">FREE for orders of $75 CAD or more</td></tr><tr><td style="width: 32.1429%; vertical-align: top;"><div id="isPasted" style="text-align: center;"><strong>Standard</strong></div></td><td style="width: 67.8571%; vertical-align: top;">$10 CAD flat shipping for orders under $75 CAD</td></tr></tbody></table><h4 id="delivery-times">Delivery Times</h4><table style="width: 100%;"><tbody><tr><td style="width: 32.1429%; background-color: rgb(239, 239, 239); vertical-align: top;"><div style="text-align: center;"><strong>Location</strong></div></td><td style="width: 67.8571%; vertical-align: top; background-color: rgb(239, 239, 239);"><strong>Business Days</strong></td></tr><tr><td style="width: 32.1429%; vertical-align: top;"><div style="text-align: center;vertical-align: top;"><strong>Major Cities</strong></div></td><td style="width: 67.8571%; vertical-align: top;">3-9 Business Days</td></tr><tr><td style="width: 32.1429%; vertical-align: top;"><div style="text-align: center; vertical-align: top;"><strong>Rural Areas<br></strong></div></td><td style="width: 67.8571%; vertical-align: top;">9-14 Business Days</td></tr><tr><td style="width: 32.1429%; vertical-align: top; text-align: left;"><div style="text-align: center;"><strong>YT, NT, NU, NL</strong></div></td><td style="width: 67.8571%; vertical-align: top;">9 - 17 Business Days</td></tr></tbody></table><p><em><span style="font-size: 12px;"><strong>Note</strong>: &#xA0;We do not ship internationally at this time. Shipping time does not include 1-2 days processing time to prepare your order. &#xA0;Orders received before 6:00am CT Monday - Friday will start processing the same day. Orders received after 6:00 will process the following business day. &#xA0;Orders received Saturday, Sunday will start processing the next business day.</span></em></p><p><br></p>

Shipping & Delivery

Have questions about our return policy? Find the answers here!

<h2 id="us--canada-return-policies">US &amp; Canada Return Policies</h2><p><strong>Q: &#xA0;How long do I have to return an item I purchased online?</strong></p><ul><li>Returns on <strong>SINGER&#xAE; products</strong> are accepted within 30 days of receipt of your product(s)</li><li>Returns on <strong>Husqvarna Viking&#xAE;&#xA0;</strong>&amp; <strong>PFAFF&#xAE;</strong> products are accepted within 10 days</li></ul><p><strong>Exception:</strong> <strong>SINGER&#xAE; Ditto</strong> allows returns within 10 days of receiving your order.</p><p><span style="font-size: 16px;">The return must be postmarked during the return period.</span></p><hr><p><strong>Q: How much are the return costs?&#xA0;</strong></p><p>SINGER&#xAE; offers free returns within the guidelines outlined.</p><hr><p><strong>Q: What items are eligible to be returned or exchanged?&#xA0;</strong></p><ul><li>Items must have been purchased from Singer.com</li><li>Must be the original owner</li><li>Must be returned in the original packaging&#xA0;</li></ul><hr><p><strong>Q: What is not eligible for online returns or exchanges?</strong></p><p>Purchases made through a third-party retailer or in-store must be returned to that store.</p><hr><p><strong>Q: How will I get refunded? &#xA0;<br></strong></p><p>Your return will be refunded to the form of payment used for the original purchase and excludes all original shipping charges.&#xA0;</p><p>Gift box and shipping costs are non-refundable.</p><hr><h2 id="steps-for-return">Steps for return</h2><p><strong>Step 1</strong> Please <a href="https://svpworldwide.myshopify.com/pages/help?hcUrl=%2Fen-US%2Fssp%2Flogin">click here</a> to complete your return request.</p><p><strong>Step 2</strong> You will receive an email from our support team confirming your return authorization. You will also receive an email containing a shipping label from UPS. Be sure to check your spam and junk email files as this will be an automated email from a UPS account. This return label will expire in 7 days.</p><p><strong>Step 3</strong> Print the label, attach it to the package, and drop it off at a UPS drop-off location. The return authorization is only valid during the return window. Item must be post-dated to be returned within the returns period. If you have any issues with your return label, please contact us.</p><p><strong>Step 4</strong> From the time we receive your return, please allow up to seven (7) business days for us to process your return. Your return will be refunded to the form of payment used for the original purchase and excludes all original shipping charges. Gift box and shipping costs are non-refundable.</p>

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